Return & Refund Policy

1. Purpose and Scope

This Return & Refund Policy outlines the terms, conditions, and procedures for refunds and cancellations of purchases made on bikinisports.com. This policy applies to all digital content, subscriptions, memberships, and any other products or services offered through our platform.

2. Digital Content and Subscription Purchases

2.1 Subscription Cancellations

Customers may cancel their recurring subscriptions at any time:

• Cancellation Process: Customers can cancel subscriptions through their account settings or by contacting customer support at [email protected].
• Effective Date: Cancellations take effect at the end of the current billing period.
• Access After Cancellation: Customers retain access to subscription content until the end of the paid billing period.
• Renewal Prevention: No further charges will be processed after cancellation is confirmed.
• Confirmation: A cancellation confirmation will be sent via email.

3. Refund Eligibility and Conditions

3.1 Eligible Refund Scenarios

Refunds may be issued in the following limited circumstances:

• Duplicate Charges: Accidental duplicate billing for the same subscription or product.
• Unauthorized Transactions: Charges made without customer authorization (subject to verification).
• Service Unavailability: Extended platform outages exceeding 48 consecutive hours.
• Extreme Technical Issues: Only in cases where persistent technical problems completely prevent access to purchased content and cannot be resolved by our support team within 7 days.

3.2 Non-Refundable Purchases

The following purchases are non-refundable:

• VIP Monthly Subscriptions: All subscription payments are final.
• Expired Subscriptions: Subscriptions that have already ended.
• Consumed Digital Content: Content that has been downloaded, streamed, or accessed.
• Custom Content: Personalized or custom-created content.
• Print-on-Demand Products: Physical items such as posters, t-shirts, or other merchandise.
• Accounts Terminated for Policy Violations: Purchases associated with accounts terminated for violating our Terms of Service.

3.3 Exceptions

We may consider exceptions to our standard refund policy:

• Extenuating Circumstances: Serious illness, death, or other extraordinary situations may be considered on a case-by-case basis.
• Service Credits: As an alternative to monetary refunds, we may offer service credits or extended subscription time.
• Compromise Resolutions: For disputed cases, we may offer partial credits as a resolution.

4. Refund Request Procedures

4.1 How to Request a Refund

Customers seeking a refund must:

1. Submit Request: Email [email protected] with the subject line "Refund Request."
2. Provide Information:
   • Full name
   • Email address associated with the account
   • Date of purchase
   • Transaction ID or order number
   • Reason for refund request
   • Any relevant supporting information
3. Response Timeline: All refund requests receive an initial response within 48 hours.
4. Review Process: Requests are reviewed based on this policy's criteria.
5. Decision Communication: Customers are notified of the decision via email.

4.2 Required Documentation

Depending on the refund reason, we may request:

• Unauthorized Charges: Copy of bank or credit card statement (with sensitive information redacted).
• Exception Requests: Documentation supporting the exception claim.

5. Refund Processing

5.1 Approved Refunds

When a refund is approved:

• Refund Method: Refunds are issued to the original payment method used for the purchase.
• Processing Time: Standard processing time is 5-7 business days.
• Confirmation: A confirmation email is sent when the refund is processed.
• Bank Processing: Additional time may be required for the refund to appear in the customer's account, depending on their financial institution.

5.2 Alternative Resolutions

In most cases, we offer alternative solutions to monetary refunds:

• Service Credits: Store credits that can be applied to future purchases.
• Extended Subscription: Additional subscription time at no cost.
• Premium Content Access: Access to exclusive content not normally included in the subscription.
• Custom Solutions: Personalized solutions based on the specific situation.

6. Chargebacks and Disputes

6.1 Chargeback Prevention

We encourage customers to contact us directly before initiating chargebacks:

• Direct Resolution: Our support team will work to resolve issues promptly and fairly.
• Documentation: We maintain comprehensive records of all transactions and customer communications.

6.2 Chargeback Consequences

If a customer files a chargeback:

• Account Review: The associated account may be temporarily suspended pending investigation.
• Evidence Submission: We will submit relevant evidence to the payment processor.
• Resolution Communication: The customer will be notified of the dispute resolution outcome.
• Repeated Chargebacks: Multiple chargebacks may result in permanent account termination.

7. Contact Information

For questions, refund requests, or assistance with this Return & Refund Policy, please contact:

Customer Support Team

Email: [email protected]

Response Time: Within 48 hours

8. Policy Updates

8.1 Policy Changes

This policy may be updated periodically:

• Notification: Significant changes will be communicated via email and website announcements.
• Effective Date: All updates include an effective date.
• Governing Version: The policy in effect at the time of purchase governs that transaction.

Policy Version: 1.0

Last Updated: April 7, 2025