1. Purpose and Scope
This Return & Refund Policy outlines the terms, conditions, and procedures for refunds and cancellations of purchases made on bikinisports.com. This policy applies to all digital content, subscriptions, memberships, Premium Coin Credit purchases, Coin-based transactions, and any other products or services offered through our platform.
2. Subscription Cancellations
2.1 Cancellation Process
Customers may cancel their recurring subscriptions at any time:
- How to cancel: Through your account settings (My Account → Subscription → Cancel Subscription) or by contacting customer support at support@bikinisports.com.
- Effective date: Cancellations take effect at the end of the current billing period.
- Access after cancellation: You retain access to subscription content until the end of the paid billing period.
- Coin balance: Your existing Premium Coin Credit balance is retained. Coins do not expire and remain usable after cancellation.
- Coin refills stop: Automatic Coin refills cease at the end of the current billing period.
- Purchased content: Any premium scenes you purchased (with Coins or card) remain in your library permanently.
- Account data preserved: Your profile, transaction history, and all account data remain intact.
- Confirmation: A cancellation confirmation will be sent via email.
Cancellation vs. Deletion: Cancelling your subscription is NOT the same as deleting your account. Cancellation preserves everything. Account deletion is permanent and destroys all data, purchases, and Coin balances. See Section 2.3 below.
2.2 Reactivation
If you reactivate your subscription after cancellation, your Coin balance carries over and automatic Coin refills resume on your next billing date. No Coins are lost during the inactive period.
2.3 Account Deletion (Permanent)
WARNING: Account deletion is irreversible. This action permanently destroys all account data.
If you choose to delete your account entirely (via My Account → Delete My Account), you will receive a prominent confirmation warning before the action is processed. Upon confirming deletion:
- All Premium Coin Credits are permanently forfeited. No refund or compensation is provided.
- All purchased content (Premium scenes in your library) is permanently deleted and cannot be recovered.
- All transaction history is permanently erased.
- Your account profile, preferences, and settings are permanently removed.
- Any active subscription is cancelled immediately (not at the end of the billing period).
Bikini Sports cannot restore deleted accounts, Coin balances, purchased content, or transaction history under any circumstances. If you wish to stop paying but keep your data, use subscription cancellation instead of account deletion.
3. Refund Eligibility and Conditions
3.1 Eligible Refund Scenarios
Refunds may be issued in the following limited circumstances:
- Duplicate charges: Accidental duplicate billing for the same subscription, content purchase, or Coin pack.
- Unauthorized transactions: Charges made without customer authorization (subject to verification).
- Service unavailability: Extended platform outages exceeding 48 consecutive hours.
- Extreme technical issues: Persistent technical problems that completely prevent access to purchased content and cannot be resolved by our support team within 7 days.
3.2 Non-Refundable Purchases
The following purchases are non-refundable:
- VIP subscriptions: All subscription payments are final (monthly, annual, and lifetime).
- Premium Coin Credit packs: All Coin pack purchases are final sale. Coins are added to your account instantly and cannot be reversed for a monetary refund.
- Content purchased with Coins: Scenes unlocked using Premium Coin Credits are non-refundable. Coins spent on content cannot be restored to your balance.
- Content purchased with credit card: Scenes unlocked via credit card that have been streamed or accessed are non-refundable.
- Expired subscriptions: Subscriptions that have already ended.
- Custom content: Personalized or custom-created content.
- Print-on-demand products: Physical merchandise such as posters, t-shirts, or other items.
- Accounts terminated for policy violations: All purchases and Coin balances associated with accounts terminated for violating our Terms of Service are forfeited.
- Promotional or sale purchases: Items purchased during special promotions (e.g., Black Friday) where "all sales final" was stated at the time of purchase.
Coin-specific note: Because Coins are credited to your account instantly upon purchase and can be used immediately, Coin pack purchases are treated as consumed digital goods and are not eligible for refund. We recommend starting with a smaller pack if you are uncertain.
3.3 Exceptions
We may consider exceptions to our standard refund policy:
- Extenuating circumstances: Serious illness, death, or other extraordinary situations may be considered on a case-by-case basis.
- Coin credit restoration: In cases of technical errors or system glitches affecting Coin transactions, we may restore Coins to your balance rather than issue a monetary refund.
- Service credits: As an alternative to monetary refunds, we may offer service credits, additional Coins, or extended subscription time.
- Compromise resolutions: For disputed cases, we may offer partial credits as a resolution.
4. Premium Coin Credit Transaction Disputes
4.1 Coin Balance Discrepancies
If you believe your Coin balance is incorrect:
- Review your transaction history in My Account → Transaction History.
- If the discrepancy is not resolved, contact support@bikinisports.com with your account email, the expected balance, and any relevant transaction details.
- Our team will investigate and respond within 48 hours.
4.2 Failed Coin Transactions
If a Coin purchase (pack) or Coin-based content purchase fails to process correctly:
- Pack purchase charged but Coins not credited: Contact support immediately. We will verify the payment and credit your Coins within 24 hours.
- Coins deducted but content not unlocked: Contact support. We will either unlock the content or restore your Coins within 24 hours.
- Double deduction: If Coins are deducted twice for the same purchase, the duplicate amount will be restored to your balance upon verification.
4.3 Unauthorized Coin Transactions
If you believe someone used your Coins without authorization, report it to support@bikinisports.com immediately. We will investigate the activity on your account. If unauthorized use is confirmed, we may restore Coins to your balance and secure your account. We may require you to change your password and enable additional security measures.
5. Refund Request Procedures
5.1 How to Request a Refund
Customers seeking a refund must:
- Submit request: Email support@bikinisports.com with the subject line "Refund Request."
- Provide information:
- Full name
- Email address associated with the account
- Date of purchase
- Transaction ID or order number
- Reason for refund request
- Whether the transaction involved Premium Coin Credits
- Response timeline: All refund requests receive an initial response within 48 hours.
- Review process: Requests are reviewed based on this policy's criteria.
- Decision communication: Customers are notified of the decision via email.
5.2 Required Documentation
Depending on the refund reason, we may request:
- Unauthorized charges: Copy of bank or credit card statement (with sensitive information redacted).
- Coin discrepancies: Screenshot of your transaction history and current balance.
- Exception requests: Documentation supporting the exception claim.
6. Refund Processing
6.1 Approved Refunds
When a refund is approved:
- Monetary refunds: Issued to the original payment method. Processing time is 5–7 business days.
- Coin restorations: Credited to your account balance within 24 hours.
- Confirmation: A confirmation email is sent when the refund or restoration is processed.
- Bank processing: Additional time may be required for monetary refunds to appear in your account, depending on your financial institution.
6.2 Alternative Resolutions
In many cases, we offer alternative solutions to monetary refunds:
- Coin credits: Additional Premium Coin Credits added to your balance.
- Extended subscription: Additional subscription time at no cost.
- Premium content access: Access to exclusive content not normally included.
- Custom solutions: Personalized resolutions based on the specific situation.
7. Chargebacks and Disputes
7.1 Chargeback Prevention
We strongly encourage customers to contact us directly before initiating chargebacks:
- Direct resolution: Our support team will work to resolve issues promptly and fairly, including Coin balance disputes.
- Documentation: We maintain comprehensive records of all transactions, including Coin purchases, Coin-based content purchases, and Coin balance histories.
7.2 Chargeback Consequences
If a customer files a chargeback:
- Account review: The associated account may be temporarily suspended pending investigation.
- Coin freeze: Your Coin balance may be frozen during the dispute period.
- Evidence submission: We will submit relevant evidence to the payment processor, including transaction logs and Coin usage records.
- Resolution communication: The customer will be notified of the dispute resolution outcome.
- Repeated chargebacks: Multiple chargebacks may result in permanent account termination and forfeiture of remaining Coin balance.
8. Contact Information
For questions, refund requests, or assistance with this Return & Refund Policy, please contact:
Customer Support Team
Email: support@bikinisports.com
Response Time: Within 48 hours
9. Policy Updates
This policy may be updated periodically. Significant changes will be communicated via email and website announcements. All updates include an effective date. The policy in effect at the time of purchase governs that transaction.
Policy Version: 2.0
Last Updated: March 05, 2026
